TERMS OF SERVICE

Last updated: September 2026

Welcome to Sharon Roses Emporium.

These Terms of Service explain the terms that apply when you visit our website, browse our products or place an order with us.

By using our website or placing an order, you agree to these Terms of Service and the policies referred to within them.

If you do not agree with these Terms, please do not use our website or place an order.

1. About Sharon Roses Emporium

Sharon Roses Emporium is the trading name of Sharon Wade, a sole trader based in the United Kingdom.

Legal name: Sharon Wade
Trading name: Sharon Roses Emporium
Business structure: Sole Trader
Business address: 16 Delius Close, Stowmarket, Suffolk, IP14 1TG, United Kingdom
Email: info@sharonrosesemporium.com
Telephone: 07415 868680
VAT status: Not VAT registered

Sharon Roses Emporium sells women's fashion, clothing, footwear, accessories and related products through our online store.

2. Using Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict or prevent anyone else's use of the website.

You must not use our website to:

• Break any applicable law or regulation
• Commit fraud or assist fraudulent activity
• Attempt to gain unauthorised access to our website, accounts or systems
• Introduce viruses, malware or other harmful material
• Copy, reproduce or exploit our website or its content without permission
• Scrape, reproduce or commercially exploit our product information, images or content without our written permission
• Impersonate another person or business
• Submit false, misleading or abusive information

We reserve the right to restrict or suspend access to our website where we reasonably believe these Terms have been breached.

3. Our Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate and up to date.

However, colours may appear differently depending on your device, screen settings and display.

Product availability, descriptions, specifications, prices and images may change from time to time.

We reserve the right to discontinue products or limit the quantity of products available for purchase.

Nothing in these Terms removes or limits your statutory rights regarding the quality, description or suitability of goods.

4. Product Images and Colours

We make every reasonable effort to display product colours as accurately as possible.

However, we cannot guarantee that the colour displayed on your device will exactly match the physical product.

Small variations in colour, pattern, finish or appearance may occur.

5. Placing an Order

When you place an order through our website, you are making an offer to purchase the products in your order.

After you submit your order, you will normally receive an order confirmation acknowledging that we have received your order.

Receipt of an order confirmation does not necessarily mean that we have accepted the order.

An order is accepted when we confirm that the order has been accepted and/or the goods have been dispatched, as applicable.

We reserve the right to decline or cancel an order where, for example:

• A product is unavailable
• There is an obvious pricing or product-description error
• We suspect fraudulent or unauthorised activity
• We are unable to fulfil the order
• A product has been listed incorrectly
• We are unable to deliver to the selected destination

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

6. Order Information

You are responsible for ensuring that the information you provide when placing an order is accurate and complete.

This includes your:

• Name
• Billing address
• Delivery address
• Email address
• Telephone number
• Payment information

If you provide an incorrect delivery address and your order has already been dispatched, additional delivery or return costs may arise.

7. Prices and Payment

All prices displayed on our website are shown in the currency applicable to the market or customer location.

Prices may change from time to time, but changes will not normally affect an order that we have already accepted.

We may offer promotions, discounts or special offers from time to time. Each promotion may have its own terms and conditions.

You agree to provide valid and accurate payment information when placing an order.

Payment must be successfully authorised before an order can be processed.

8. Taxes, Duties and Import Charges

Where applicable, taxes, delivery charges, customs duties, import VAT or other charges may apply depending on the destination of your order and the applicable rules.

For orders shipped from the United Kingdom to European Union destinations, customers may be responsible for import VAT, customs duties or other import charges where these are not collected at checkout.

Any applicable charges imposed by customs authorities or other third parties are outside our control.

We will provide shipping and cost information available to us before you complete your purchase.

9. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated in our Shipping Policy.

Delivery estimates are estimates rather than guaranteed delivery dates unless we have expressly agreed otherwise.

Delivery times can be affected by:

• Courier delays
• Customs processing
• Incorrect or incomplete delivery information
• Severe weather
• High-volume periods
• Events outside our reasonable control

For full information about processing times, delivery estimates, European delivery and customs/import charges, please see our Shipping Policy.

10. Returns, Cancellations and Refunds

Our Return & Refund Policy explains our voluntary returns service and your statutory cancellation and consumer rights.

We currently offer a 15-day return period for eligible change-of-mind returns, subject to the terms of our Return & Refund Policy.

For change-of-mind returns, the customer is responsible for return postage.

We currently offer refunds rather than exchanges.

Nothing in these Terms or our Return & Refund Policy removes or restricts statutory consumer rights.

11. Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer.

Where applicable, goods must meet the legal standards required by consumer protection law, including being as described, of satisfactory quality and fit for their intended purpose.

If an item is faulty, damaged, incorrectly supplied or otherwise does not meet the requirements of applicable consumer law, please contact us so that we can assist you.

12. Intellectual Property

Unless otherwise stated, the content of our website belongs to or is licensed to Sharon Roses Emporium.

This includes, but is not limited to:

• Product photographs
• Product descriptions
• Logos
• Branding
• Graphics
• Website text
• Page content
• Design elements

You may view and use our website for your personal, non-commercial shopping purposes.

You must not reproduce, copy, modify, distribute, republish, sell or commercially exploit our content without our prior written permission, except where permitted by law.

13. Customer Reviews, Comments and Feedback

If you submit a review, comment, photograph, suggestion, feedback or other material to us, you agree that:

• It is your own material or you have permission to provide it
• It does not infringe another person's intellectual property or other rights
• It is not unlawful, threatening, abusive, defamatory or misleading
• It does not contain malicious software
• It does not impersonate another person or business

By submitting content to us for publication, you give Sharon Roses Emporium permission to use, reproduce, display and publish that content for legitimate business and marketing purposes, subject to applicable law.

We may moderate, edit or remove content where we consider this necessary or appropriate.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, services or platforms.

These third-party websites and services are operated independently from Sharon Roses Emporium.

We are not responsible for the content, availability, security, privacy practices or terms of third-party websites.

You should review the relevant third party's terms and privacy policies before using their services.

15. Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the technology that enables us to operate our online store and provide services to you.

However, your purchase contract for products sold through Sharon Roses Emporium is between you and Sharon Roses Emporium.

We remain responsible for our products, orders, customer service, refunds, returns and other aspects of our transactions with you.

16. Errors and Changes

We make reasonable efforts to ensure that information on our website is accurate.

However, occasional errors, inaccuracies or omissions may occur.

We reserve the right to correct errors and update information relating to:

• Products
• Prices
• Promotions
• Availability
• Shipping
• Product descriptions
• Other website content

Where an error materially affects an order, we will take reasonable steps to contact you and explain the available options.

17. Prohibited Activities

You must not use our website or services to:

• Break the law
• Commit fraud
• Misuse payment systems
• Attempt unauthorised access
• Introduce malicious software
• Collect personal information without permission
• Scrape or copy website content for commercial use without permission
• Infringe intellectual property rights
• Harass, abuse or threaten others
• Submit knowingly false or misleading information
• Interfere with the operation or security of our website

We may restrict access to our website where necessary to protect our business, customers, website or systems.

18. Suspension or Termination

We may restrict or suspend your access to our website where reasonably necessary, including where you materially breach these Terms or use our website unlawfully.

Termination or restriction of access will not affect rights or obligations that arose before the restriction or termination.

Any provisions which are intended to continue after termination will remain in effect.

19. Our Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited under applicable consumer protection law.

Subject to this, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights.

20. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

• Severe weather
• Natural disasters
• Fire
• Flood
• Industrial disputes
• Transport disruption
• Courier failures
• Customs delays
• Government action
• Internet or telecommunications failures
• Serious technical failures
• Other events beyond our reasonable control

Where possible, we will take reasonable steps to minimise the effect of such events.

21. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the extent necessary.

The remaining provisions will continue to apply.

22. No Waiver

If we do not immediately enforce a right or provision under these Terms, this does not mean that we have waived that right.

Any waiver must be expressly given by us.

23. Entire Agreement

These Terms, together with our other published policies and information referred to within them, form the agreement between you and Sharon Roses Emporium in relation to your use of our website and purchase of our products.

They replace any previous versions of our website Terms of Service relating to the same subject matter.

Nothing in this section removes or restricts any rights you have under applicable consumer law.

24. Assignment

You may not transfer your rights or obligations under these Terms to another person without our written agreement, except where permitted by law.

We may transfer or assign our rights or obligations where reasonably necessary for the operation or transfer of our business, provided this does not adversely affect any mandatory rights you have under applicable consumer law.

25. Governing Law

These Terms are governed by the laws of England and Wales, except where mandatory consumer protection laws in your country of residence provide you with rights that cannot legally be excluded.

Where permitted by law, disputes will be subject to the courts of England and Wales.

Consumers may also have rights to bring proceedings in their own country where mandatory consumer law provides for this.

26. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on our website with the applicable update date.

Changes will not retrospectively remove rights you have already acquired.

Your continued use of our website after updated Terms have been published means that you accept the updated Terms to the extent permitted by law.

27. Contact Us

If you have questions about these Terms, your order or our services, please contact us:

Sharon Roses Emporium
Sharon Wade, Sole Trader
16 Delius Close
Stowmarket
Suffolk
IP14 1TG
United Kingdom

Email: info@sharonrosesemporium.com
Telephone: 07415 868680